1. Core Operational Intelligence
DONNA is not a standard LLM chatbot. It is an execution layer designed for high-communication SMBs.
- Omnichannel Routing: Ingests communication from SMS, Web Chat, Email, and Voice.
- Contextual Awareness: Retains memory of past interactions, open deals, and active vendor timelines.
- Workflow Execution: Translates incoming messages into structured database actions (CRM updates, task creation, dispatch triggers).
2. Communication Handoff (Hybrid Mode)
While DONNA automates routine communication, it gracefully hands off complex or high-stakes interactions to human operators.
- Live Chat Takeover: Staff can monitor active sessions and instantly take over the conversation through the Partner Command Center.
- Human-in-the-Loop Approval: Critical outbound messages (e.g., pricing quotes, compliance disclosures) can be queued for staff review before transmission.
3. The Intelligence Network
A privacy-preserving federated learning layer that improves operational models without compromising business data.
- Anonymized workflow successes and bottlenecks are analyzed across the network.
- Updates operational playbooks dynamically for all participating members.
- Opt-in required for early adopters.
4. System Requirements & Pricing
DONNA is delivered as an infrastructure layer, billed monthly based on usage and module activation.
- Requires integration with existing systems (CRM, scheduling software) to function as the primary execution layer.
- See Pricing for detailed tier breakdowns.